Privacy Policy.
Last Updated: 12/11/2025
Privacy Policy
Last Updated: 12/11/2025
EBC Security (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
By using our website, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the site.
1. Information We Collect
We collect the following types of information:
a. Information You Provide to Us
When you contact us through our website, request a quote, or schedule a service, you may provide:
Name
Email address
Phone number
Property address
Details about your security or A/V needs
b. Automatically Collected Information
When you visit our website, certain data may be collected automatically, including:
IP address
Browser type
Device information
Pages visited
Referring website
This information helps us improve the performance and user experience of our website.
c. Service Information
During installations or consultations, we may document:
System layout
Property specifications
Equipment installed
This information is used exclusively to service and support your system.
2. How We Use Your Information
We use your information to:
Provide quotes, proposals, and customer support
Schedule and complete installations or service calls
Improve our website and user experience
Send important project or service-related updates
Respond to inquiries and manage customer relationships
We do not sell your information to third parties.
3. Sharing Your Information
We may share your information only when necessary to:
Complete work with trusted partners (ex: product suppliers or subcontractors)
Set up third-party accounts needed for your system (Sonos, camera apps, etc.)
Comply with legal obligations or requests
All shared information is limited to what is required to provide the service.
4. Cookies & Tracking Technologies
Our website may use cookies or tracking tags to:
Improve site performance
Analyze web traffic
Personalize user experience
You can disable cookies in your browser settings, but it may affect site functionality.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While we follow industry standards, no online transmission is 100% secure, and we cannot guarantee absolute protection.
6. Third-Party Services
Some products installed by EBC Security (such as cameras, apps, and audio systems) rely on third-party platforms. These providers have their own privacy policies, which we do not control.
We encourage you to review the privacy policies of any third-party applications connected to your system.
7. Children’s Privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect information from minors.
8. Your Rights
You may request to:
Update or correct your information
Ask what information we have collected
Request deletion of your information, where applicable
To make a request, please contact us using the information below.
9. Data Retention
We retain your information only as long as necessary to:
Provide services
Maintain accurate project records
Meet legal or regulatory requirements
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the updated terms.
11. Contact Us
If you have questions or would like to request more information, please contact:
EBC Security
Phone: 203-418-7588
Email: info@ebcsecurity.com
Service Hours: Monday–Friday, 9 AM–6 PM EST