Terms of Service.
Last Updated: 12/11/2025
Welcome to EBC Security. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these terms, please discontinue use of our website and services.
1. Overview
EBC Security provides customized residential and commercial security, fire, camera, audio/video, networking, and automation solutions. These Terms of Service outline your rights and responsibilities when interacting with our website and working with our team.
2. Use of Our Website
By using our website, you agree to:
Use the site only for lawful purposes
Not attempt to disrupt or compromise our systems
Not copy, reuse, or reproduce website materials without permission
We may update or modify the website at any time without notice.
3. Quotes, Proposals & Services
Any quotes or proposals provided by EBC Security are:
Estimates based on information provided at the time
Subject to change if project scope, equipment, or conditions vary
Valid for a limited time, specified on each quote
EBC Security reserves the right to decline services that fall outside our licensing, capabilities, or availability.
4. Installation & Workmanship
Our team follows professional installation standards. By scheduling service, you agree to:
Provide clear access to required areas
Ensure your property is ready for installation (power, walls accessible, etc.)
Approve system placement as discussed with the technician
Warranty on workmanship will be detailed in the job proposal or invoice.
5. Equipment & Warranties
Equipment warranties are provided by the manufacturer unless otherwise noted. EBC Security is not responsible for:
Defects or failures caused by misuse, modification, or environmental conditions
Damage resulting from third-party work or DIY installation
Extended warranties or service plans may be available upon request.
6. Payment Terms
Unless otherwise specified:
Payment is due upon completion of installation
Deposits may be required for large jobs or special-order equipment
Late or unpaid balances may result in a pause of future service
Accepted payment methods will be listed on your invoice.
7. No Monitoring Services (If Applicable)
EBC Security does not provide alarm monitoring services. If you require monitoring, we will provide contact information for your system’s monitoring provider.
8. Cancellation & Rescheduling
If you need to reschedule or cancel, please notify us at least 24 hours in advance. Fees may apply for:
Last-minute cancellations
Missed appointments
Project cancellations after equipment has been ordered
9. Third-Party Integrations
Some systems (such as Sonos, smart home apps, or camera software) rely on third-party platforms. EBC Security is not responsible for:
Outages or failures resulting from third-party providers
App updates or software changes outside our control
We will assist in troubleshooting when possible.
10. Website Content & Intellectual Property
All content on this site—including text, images, graphics, and branding—is the property of EBC Security. You may not copy or distribute any content without written permission.
11. Privacy
Your privacy matters. Information collected through our website or in-person services will be used only to provide service and support. We do not sell or share your information with unauthorized third parties.
For more details, please see our Privacy Policy.
12. Limitation of Liability
EBC Security is not liable for:
Damages caused by misuse or unauthorized modification of installed systems
Losses related to downtime, service interruptions, or equipment malfunctions
Indirect, incidental, or consequential damages
Our maximum liability is limited to the amount you paid for the service in question.
13. Changes to These Terms
We may update these Terms of Service at any time. Continued use of the website or services indicates acceptance of the updated terms.
14. Contact Us
If you have any questions about these Terms of Service, please contact:
EBC Security
Phone: 203-418-7588
Email: info@ebcsecurity.com
Service Hours: Monday–Friday, 9 AM–6 PM EST